Resume

PROFESSIONAL EXPERIENCE:

Metacoastal                                                                                        October 2017 – Present        

Human Resources Generalist                                                            October 2017-Present

• Conducts regularly scheduled meetings with respective business units
• Consults with management providing HR guidance when needed
• Manages and resolves complex employee relations issues by conducting effective and in-depth investigations
• Maintains and assists business units with employee engagement initiatives; assisted in research and administration of employee engagement survey
• Remodeled, organized, and verified policies for compliance; creating new policies as needed
• Maintains, updates, and upholds employment policies and handbooks
• Interprets HR policies
• Assists with internal employee issues such as pay, leave, and benefits
• Identifies training needs for business units and suggests or builds training programs to suit needs
• Conducts exit interviews
• Assists with the onboarding processing ensuring all necessary documentation is completed, drug screens, background checks, and e-verify I-9 system
• Acting HRIS personnel, inputting, maintaining, and correcting HR records; runs reports as needed 
• Assisted in the creation and implementation of Employment Engagement Program, brainstorming, organizing, and managing events 
• Assisted in the creation and implementation of Employee Wellness Program including setting up and scheduling Lunch and Learn sessions 
• Assisted with phone screenings of candidates 
• Manages, writes, and issues monthly employee newsletter 
• Assists and creates management training series training topics; partners with corporate trainer to conduct training sessions with leaders
• Assists with conducting new hire orientations
• Single handedly implemented the employee handbook, reviewing and modifying policies with legal to ensure current and compliant policies
• Assisted with the build and training of Leadership Training Series including retention methods, coaching, interviewing/recruiting, motivating, FMLA/ADA, and employee relations trainings

UM Medical System/Baltimore Washington Medical Center                       July 2013 – October 2017     

Human Resources Business Partner                                                  June 2016-October 2017

• Conducts regularly scheduled meetings with respective business units
• Consults with line management providing HR guidance when appropriate
• Manages and resolves complex employee relations issues by conducting effective and through investigations
• Works closely with assigned business units to improve work relationships, build morale, and increase productivity and retention
• Interpret HR policies
• Assists internal employees with HR related issues including pay, leave, and benefits
• Identifies training needs for assigned business units
• Conducts quarterly management training sessions
• Processes HR adjustments including title, rate, and shift adjustments
• Handles and assists with unemployment claims and terminations 
• Full cycle recruiting
• Identifies and tracks certification and licensure compliance
• Conducts exit interviews   

Human Resources Coordinator                                                         July 2013-June 2016                                      

• Manage new hires through onboarding process to ensure the candidates start on time and are compliance with regulatory guidelines
• Verify eligibility status of intra-system and hospital transfers by confirming criteria are met for the desired role
• Conduct primary source verifications for licensures and other credentials
• I-9 Administrator for the Tracker system
• Employed communication and customer service skills to assist employees and applicants with general inquiries
• Manage the employee  tuition reimbursement program: monitor terminations and determine monies owed, generate letters/invoices and track payments
• Acting liaison between hospital and Notre Dame Nursing Cohort program
• Acting liaison between hospital and Weight Watchers vendor
• Establish payroll deductions for Weight Watcher participants and schedule weigh in meetings
• Process and investigate background checks of onboarding employees
•  Processed initial submissions of employee issues
• Maintain employee  files (active and terminated)

MECU of Baltimore Inc.                                                                    October 2007 – July 2013

Lending Support Rep. II                                                                  October 2010-July 2013

• Managed all vehicle, personal and credit card loan files
• Serve as liaison between loan officers and credit union members, dealerships and third parties by:
  • Generate, gather, verify and process loan paperwork
  • Process loans and manage loan funds
  • Balance account general ledgers
  • Manage all GAP contacts, files and claims
  • Process GAP claims and refunds
  • Input loan applications into database
  • Conduct follow-up calls to customers regarding loans and other inquiries
• Administered other clerical task as needed: supply clerk and mail, etc.

Visa/Loan Servicing Rep. I                                                              October 2007-October 2010

• Input and manage Visa credit card accounts
• Completed balance transfers
• Maintained Users and Misers database systems, purging outdated/inactive accounts to ensure system upkeep
• Filed fraud disputes with Visa vendors
• Completed monthly Visa totals reports to manage charge totals each month
• Balanced Visa ledgers

RECOGITION/ACHIEVEMENTS:

• Member of Delta Epsilon Iota Academic Honor Society
• Member of Sigma Beta Delta International Honor Society for Business, Management, and Administration
• Assisted with Glen Burnie High School’s BioMedical and Allied Health Community Outreach Project
• CUNA Certified in Sales Strategies Training
• CUNA Certified in Creating Member Loyalty Training
• MECU Knowledge team Trainer
• MECU STRETCH Committee team coordinator
• Part time trainer for MECU’s Employee Development Department, HR

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Education

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Systems

Kronos, Prezi, ADP, Lawson, Rise 360, Tracker, PeopleFluent, Enwisen, Users, Loans PQ, Captivate, Miser, and Microsoft Office Applicants (Word, Excel, Outlook, PowerPoint, Publisher)

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Outreach